So Sweet, So Good
Sure to bring smiles

Call us: +40.740.240.406

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Frequently asked questions

Where we deliver?

The delivery is made anywhere in Bucharest, based on incoming orders from anywhere in the world. For delivery elsewhere, please contact us.

The online store www.prajiturela.ro does not have a shop where to interact with the customers, operating exclusively as an online store with free delivery in Bucharest. All the orders are completed by delivering the products to the clients.

  • When will I receive my order?

    • The ordered products will reach the destination address specified by the customer within 1-2 working days from the time we confirmed the order.

      Before each delivery, our company representative will contact the customer to establish a mutually agreed time frame when the client will be found at the address specified in the order form.

      Prajiturela.ro reserves an interval of 2 hours in order to deliver the order, to avoid any unexpected event.

  • Delivery schedule
    Monday-Friday  10.00 – 20.00, Saturday-Sunday 10.00 - 15.00.

  • How to order?
    • Choosing the products can be very easy because the site has pictures and descriptions for all products. You have several ways to make an order:

      1) Order online

      Launching an online ordering can be done by the customers who have an account, but also by being a guest without being required to have an account on the site.
      To benefit from all the facilities of the online platform, to order faster in the future and to track your orders, we recommend you to create an account.

      The steps you need to follow are simple: Login ⇨ Add the products in your basket ⇨ Place the order.

      2) Order by phone

      To place an order by phone, you can contact us at 0722 910 227.
      Taking an order takes approximately 4 minutes.

      3) Order by e-mail

      If you wish, you can place your order by sending us an email at [email protected]
      List the products you want to order and your contact details and we will contact you to confirm the order as soon as possible.

      Attention! The check and the confirmation of the order is being done thoroughly , so there wont be any mistakes. The confirmation of the order is done by displaying a message that will confirm that the order has been sent. In a short time, you will automatically receive at the address specified in the order form a confirmation email of your order with essential information about your order. If you discover errors in your order, please be advised to call us immediately to correct any mistakes.If there are any questions from us regarding the order placed by you, you will be contacted by a representative www.prajiturela.ro.

      If the delivery time is not specified and the recipient cannot be contacted by telephone, the customer will be contacted to specify if the delivery is delayed or canceled.

      If the recipient is not found at the specified address, within the specified time interval, the client or the recipient will be contacted to specify another address or another time interval (within the same day). If another address or time slot cannot be specified, the order will be canceled automatically, without the possibility of returning the payment.

      The confirmation of the order implies an advance of 50% of the order with the proof of the payment sent by email.
      Once the order is confirmed, www.prajiturela.ro will send the products in the shortest time.
      If you choose Cash on Delivery for the rest of the payment, the messenger will deliver the receipt.
      For any questions or additional information about your order, you can contact us by phone: 0740 240 406, by e-mail: [email protected] or by filling the online form available in Contact. From your account, you can verify the status of your order and you can view the history of your orders.

      Minimum order for free delivery

      For all the orders bigger than 150 Ron, Prajiturela.ro offers free delivery, while for the ones lower than 150 Ron there is a commission fee of 25 Ron for transport.

  • How to pay?
    • Prajiturela.ro online store offers you several ways to pay for your orders:

      1) Pay by card - EuPlatesc (Visa/Maestro/Mastercard).

      For the processing of online payments, prajiturela.ro uses the services of EuPlatesc.ro that fully assure the security of your personal transactions and personal data.

      If you have chosen the "Online banking card" payment method, you need to fill out a form with your card information on the secured payment processor page.

      - Credit / debit card payments issued under the Visa and MasterCard (Visa / Visa Electron and MasterCard / Maestro) Visa Electron cards are made through the "3-D Secure" system developed by organizations providing online transactions the same level of security as those achieved at the ATM or in the physical environment, at the merchant.

      - "3-D Secure" assures first that no information about your card is transferred or stored at any time on the servers of the www.prajiturela.ro store or on the payment processor's servers, these data being directly introduced into Visa and MasterCard systems.

      Important to know! - There are no commisions for bank card payments! Regardless of the currency of your account, transactions are made in LEI, at your bank's exchange rate.

      After you complete the order form and you confirmed the order you will be automatically directed to the secure transaction site https://secure.euplatesc.ro in order to finalize the payment.

      The delivery of your order will be made after confirmation of payment from EuPlatesc.ro.

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      1) Pay by card (Euplatesc)

      For online payment processing, prajiturela.ro uses the services of Euplatesc which provides full security of your transactions and of your personal data.

      The accepted cards are: Visa, Visa Electron, Maestro, MasterCard.

      There is no extra charges for transactions. Whatever your account currency, transactions are in RON, at the exchange rate of your bank.
      After you complete the order form and you confirmed the order you will be automatically directed to the secure transaction site https://secure.euplatesc.ro.

      Your card data processing is done exclusively on Euplatesc servers. Our store www.prajiturela.ro does not request, nor store any information about your card.
      The delivery of your order will be made after the payment will be confirmed by MobilPay.

      2) Bank transfer

      If you wish to pay your order by bank transfer, you will receive an invoice with the details of the payment and the total payment after completing the order form and confirming the order.

      The invoice is available 2 days after issuance and the package with the products ordered will be shipped only after we receive the payment confirmation to our account. If you do not have a bank account, you can make deposits into the account of our company ING.

      The payment is made in the account of GMR First Contracting SRL, the company that manages the site www.prajiturela.ro:

      The reg. number at the Trade Register: J40/15613/2021
      Unique Registration Code: 44882471
      Office: Calea Grivitei, No. 184, Bucharest, Sector 1
      Bank: ING Bank, Romana agency Bucharest
      Bank account IBAN: RO86INGB0000999911795339

      Please make sure that on the payment order is clearly stated in the payment objective: the number of the invoice / the order number and that you pay with the same identification data (name, last name etc.) with which you made the order. This is necessary so that payment can be associated with your order.

      All the prices include VAT and they are invoiced in RON.

      3) Cash on Delivery

      Cash on delivery requires full payment order (equivalent goods ordered and transport costs) delivery. If you get free shipping, this will be indicated on the site from the time when the order was placed, paying only the value of the products ordered.

      Pay when the products ordered will arrive at your address. A receipt which is evidence of the cash cashing and invoice for products ordered will be delivered together with the order. Transportation fee will be included in the bill made for products ordered.

      Atention!In case of payment on delivery (COD), the recipient (individual) whose details are listed in the invoice must be the person who pick up the package and pay for the product and shipping. This limitation does not apply to legal persons.

  • How to become a loyal customer?
    • Prajiturela.ro offers coupon codes to loyal customers who make significant acquisitions, repetitive or taking part in some promotional campaigns. Also, prajiturela.ro offers coupon codes to newsletters subscribers or to people that are following us on Facebook, Twitter, Google+ etc. Therefore, we recommend you to subscribe or give us „Like” on Facebook.

      What is a coupon code?

      A coupon code is a fixed value discount code (ex. 10 RON) or percentage (ex. 15%) which apply to the product ordered (without transport costs) in next order. A voucher code is valid for a period of time.

      You can apply the coupon code for any product found on the website www.prajiturela.ro, including promotional products ( with discounted price). Therefore, the discounts may be accumulated.

      How to use a coupon code?

      In the shopping cart page, please enter the coupon code in the text box below the product and click on & bdquo; Apply Coupon & rdquo;.

      There are several types of coupon codes: valid for one order or more; they will be disabled when expire (after launching an order or after period in which they are valid, etc.).

      If the coupon code has been already used in a previous command, it will no longer be available and you will receive a warning.

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